
When it comes to social media marketing, Facebook is the “it” platform. If you are going to dive into reaching out to your customer/reader base, it’s a platform that just can’t be ignored. The sheer number of users alone is a good enough reason to get into it and the fact that it’s almost certain that the demographic you are going after will be there. However, we often see many brands and blogs finding it hard to engage their user base. Remember, number is not the main issue when it comes to fanpage, it’s easy to boost numbers, it’s the participation that matters the most.
I will highlight the most effective way of getting fans to participate in this post.
Questions, Questions : All Kinds of Questions
Can it get any easier than this? What does a question require? An answer, and this is one of the most effective ways to get your fans to participate. Don’t use your fanpage as just another platform to post your blog posts or simply update with company news. If you are a known brand such as Starbucks, Dell, etc. you might get away with those tactics, but if you are a small brand or blog you have got to engage your fan base with questions.
Your questions doesn’t always have to be something related to your business. It can be personal. It’s ok to get out of your comfort zone and just ask your fans something that is very off topic, something that almost everyone does…for example : how was your lunch today?
You see, we all want to think of ourselves as someone who knows our stuff. If you have a fanpage that is related to web design, your question related to web design will almost certainly get someone to answer. Simply because they want to share the information with everyone else and be seen as someone “who knows his stuff.” It’s a tried and true method, asking question works! The only thing is be careful of how you do it and what you ask.
Get your fans involved in your internal decisions. I am not talking about something that is too secret of a thing to discuss publicly, but more like ask for feedback. If you are planning on starting a podcast, ask your fans how the intro should be played out, or ask them how you should set apart from everyone else, etc. Try and get them in the decision process. Make them feel they are a part of your community and that they matter. Make them feel that you realize that the 4,511th member of your site who comments on your update matters!
Get personal with your fans. I am not talking about sharing things that are meant to be shared behind closed doors with your spouse. I am talking in general, make them feel they are not just a target market but a friend. As I mentioned before, once in a while it’s ok to ask questions that are not related to your business or blog. Just get out of your comfort zone and take that risk. Ask a question that almost everyone might have an answer. If your fanpage has 200 members and no one answers when you ask “How do you like your coffee – with sugar or without?” then there is a problem. These kind of questions kind of breaks the barrier between brand or blog and the fans. It makes them feel comfortable cause it shows the other side of your business or the person behind that fanpage – the personal, human and friendly side.
Here’s an example of getting personal and up close with fans by asking questions that are out of topic but very personal. Here is the screenshot from the fanpage of FreelanceFolder, a community of freelancers on Facebook

I’ll talk more about Facebook on this blog as we go on. Before I end this post I just want to tell you one thing you shouldn’t do with your Facebook fanpage
Don’t just use it to update with blog posts. What’s the point? If they want to read your blog post they can either subscribe to your feed, visit your blog,etc. I understand some like to stay updated through Facebook feeds, but I am sure they would appreciate a lot more if you said hi and showed that they are not just a “market” you are trying to reach out to.
So there you have it. Share your thoughts. If you have any questions related to Facebook fan pages, feel free to ask.
Disclosure : I am on FreelanceFolder team as community manager.
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